Talk title: Digital coworker. Human-AI collaboration in work environment, on the example of virtual assistants for management professions.


Konrad Sowa

Talk abstract:

Artificial intelligence surrounds people in everyday life. Even though one might not see it, not feel it, or not understand it, AI is there and it makes things simpler. From guarding mailboxes with spam filters to supporting doctors in curing cancer, relevance of artificial intelligence is bound to keep increasing, as no one can stop technological advancement, especially when the technology has such a broad application. A dominant opinion in the general public is that automation will presumably hold negative societal implications, such as job loss, which often causes fear and misunderstanding. Contrarily to such attitude, an approach assumed in the dissertation was that people will experience positive effects due to collaboration with artificial intelligence.
The goal of the dissertation was to explore synergies between human workers in managerial roles and AI-powered computer systems, and to verify the assumed hypothesis. Specific focus was put on application of artificial intelligence in a form of virtual assistants. Key research questions for the first part covered perception of artificial intelligence and virtual assistants, their characteristics, design, functionalities and use-cases, enabling effects of synergy and increased productivity. The underlying hypothesis for the second part of the study was that a collaboration between humans and artificial intelligence in a form of virtual assistants increases productivity in management-related tasks.